Versus Trade Support from Singapore
Live chat and email, no phone line — and what to attach when the question is about a withdrawal.
Open a Versus Trade account →Versus Trade publishes two support channels and no phone line: live chat, stated as available around the clock, and email with a stated reply target of 24 hours. Twelve interface languages are listed, including English and both Chinese scripts. For anything touching a withdrawal, use email — the policy gives you 24 hours to supply documents when asked, and you want that exchange in writing.
The channels that exist — and the one that does not
There is no telephone number on the broker's contact page, so every escalation from Singapore happens in text. Twelve languages are listed, including English and both Chinese scripts; which of them staff a channel at a given hour is not published. For anything touching money, use email — you want the exchange in writing.
| Channel | Best for | When |
|---|---|---|
| Live chat | Account access, deposits and withdrawals in progress | Stated 24/7 |
| Document checks, formal complaints, anything needing a written record | Reply target stated as 24 hours | |
| Messenger (Facebook) | General questions | No availability published |
There is no MAS escalation route: the broker holds no Singapore licence, and its supervision sits with the Mauritius FSC. Keep your own record of every exchange.
The channels that exist — and the one that does not
Live chat is reachable from the site and the client area, and the broker states it is available 24/7. Email is the second route, with a stated reply target of 24 hours. A Facebook messenger link is also published, with no stated hours.
There is no telephone support number on the broker's contact page. For a Singapore client that means every escalation happens in text, and the only record you will have of it is the one you keep yourself. Singapore’s financial regulator, the Monetary Authority of Singapore, has no jurisdiction over an unlicensed offshore broker.
Twelve languages are listed for the interface and support: English, Thai, Vietnamese, Bahasa Malaysia, Arabic, Bahasa Indonesia, Urdu, Hindi, Simplified Chinese, Traditional Chinese and Lao. English and both Chinese scripts cover most of Singapore; the availability of a given language on a given channel at a given hour is not published.
What to attach when the question is about a withdrawal
Withdrawal questions are where preparation pays. The Withdrawal Policy states the broker may request identification used when the account was created, evidence of card ownership, or confirmation that the request is genuine — and that the client has 24 hours to provide it, after which the request can be rejected.
So send, in the first message: the account number, the withdrawal request reference and date, the exact method and amount, and the deposit history that method relates to. The policy returns card deposits to the card first and processes bank transfers last, so naming your deposit sequence up front removes a round trip.
The broker states it reviews documents within one working day, and up to two for complex cases.
If the reply does not come
The policy itself sets the expectation: if a withdrawal has not completed within the timeframe stated for the chosen method, the client is invited to contact support, and the broker undertakes to give a resolution or update within 24 hours of that timeframe ending.
Keep the thread in one email chain rather than restarting in chat. If the matter stays unresolved, note that this broker is licensed in Mauritius and registered in Saint Lucia — there is no Singapore regulator to escalate to, which is the practical cost of an account outside the MAS framework. Whether any firm holds a Singapore licence can be checked in the MAS Financial Institutions Directory.
Frequently asked questions
Does Versus Trade have a phone number?
Which languages does Versus Trade support?
How fast does Versus Trade answer?
Where do I escalate a complaint from Singapore?
Reviews
Withdrawals take a very long time, customer service does not help process withdrawals, which is unusually long, I am really disappointed today.
current environemnt is good for oil trading i guess - platform responds well here...
all my question was answered immediately by your live support agent by the name Rahyan. I am happy and was able to login and manage to open demo accounts. thank you for the instant responce.
Very easy to use and support give helping to fast
I had a great experience with this company. The service was good, the process was easy, and the customer service was helpful and responsive.
This broker is nice for newbie and they support is good always cn reply faster
Related Versus Trade pages
An offshore broker has no Singapore escalation route, so the written record you keep is the only record there is. Before depositing, check the MAS Investor Alert List and confirm status in the MAS Financial Institutions Directory.